Harman Kardon DVD 21 User Manual download pdf (Page 31)

TROUBLESHOOTING GUIDE 31

Troubleshooting Guide

TROUBLESHOOTING GUIDE

SYMPTOM POSSIBLE CAUSE SOLUTION

Unit does not turn on • Main Power Switch



turned Off • Press in Main Power Switch



• No AC power • Check AC power plug and make certain any switched

outlet is turned on

Disc does not play • Disc loaded improperly • Load disc label-side up, note to align the disc with the guides

and place it in its proper position.

• Incorrect disc type • Check to see that disc is CD, CD-R, CD-RW, VCD, DVD+RW,

DVD+R, DVD-R and DVD-RW (standard conforming) or

DVD-Movie; other types will not play

• Invalid Region Code • Use Region 2 disc only

• Rating is above parental preset • Enter password to override or change rating settings,

see page 18

No picture • Intermittent connections • Check all video connections

• Wrong Input • Check input selection of TV or receiver.

No sound • Intermittent connections • Check all audio connections

• Incorrect digital audio selection • Check digital audio settings

• DVD disc is in fast or slow mode • There is no audio playback on DVD discs during fast or slow modes

• Surround receiver not compatible • Use analog audio outputs.

with 96 kHz PCM audio

Picture is distorted or jumps during • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures

fast forward or reverse play to jump or show some distortion during rapid play

Some remote buttons do not operate • Function not permitted at this time • With most DVDs some functions are not permitted at certain

during DVD play, Prohibited symbol ” ” times (e.g. Track Skip) or not at all (e.g. direct Audio track

appears (see below) selection).

The OSD menu is in a foreign language • Incorrect Display language • Change Display language selection, see page 19

” ” Symbol Appears • Requested function not available at • Certain functions may be disabled by the DVD itself during

this time passages of a disc

Picture is displayed in the • Incorrect match of aspect ratio settings • Change Aspect Ratio settings, see page 17

wrong Aspect Ratio to disc

• Unit is not connected to TV with a Scart • To make TVs turn automatically to 16:9 mode they must

connector. be conneted to the player via Scart.

Remote control inoperative • Weak batteries • Change both batteries

• Sensor is blocked • Clear path to sensor or use remote sensor

Disc will not copy to VCR • Macrovision protection • Many DVDs are encoded with Macrovision

to prevent copying to VCR

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Harman Kardon DVD 21 User Manual Page 31